FAQ'S
ORDERS
WHEN WILL MY ORDER ARRIVE?
Each one of our fine art prints takes approximately 10-14 business days to print, mount, and ship. Once shipped, you’ll receive a tracking number from us so you can keep an eye on things. Most orders take 3-5 days in transit.
MY PRINT ARRIVED DAMAGED. WHAT SHOULD I DO?
On the rare occasion that your print arrives in anything less than perfect condition, please let us know immediately. Kindly send some photos of the damaged piece and the box that it came in to SUPPORT@GERALOGY.COM so we can help. Please always be sure to include photos of the box or boxes that your art arrived in, even if there are no obvious signs of damage.
DO YOU OFFER EXPEDITED SHIPPING?
We do not currently offer any expedited shipping options.
MY ORDER IS LOST, WHAT SHOULD I DO?
If your order has been marked as delivered but you have not received it please let us know by emailing SUPPORT@GERALOGY.COM and we will track it down.
ARTWORK
CAN I FRAME THESE PRINTS MYSELF?
Yes, all of our prints come unframed so you can customize the look and feel of your final piece. Just select “no frame” when adding the artwork to your cart.
WHAT ARE YOUR MAT BOARDS MADE FROM?
All of our mat boards are made from 3 plywood and hand assembled for each piece.
ARE ANY OF YOUR PRINTS SIGNED OR NUMBERED?
On occasion we release signed and numbered editions that often sell out immediately. The best way to stay informed is by signing up for our newsletter.
ARE YOUR PRINTS GLOSSY OR MATTE IN FINISH?
All of our artworks are printed on a heavy 270gsm matte archival paper.
RETURNS & CANCELLATIONS
WHAT IS YOUR RETURN POLICY?
Each piece is custom printed and mounted just for you so we are unable to accept returns.
CAN I EXCHANGE MY PIECE FOR A DIFFERENT SIZE?
All sales are final, we are unable to accept a return or exchange as all pieces are custom made to order just for you.
CAN I CANCEL OR CHANGE MY ORDER?
All cancellations and order changes must be made within 24 hours of the original purchase. We custom print each piece just for you.